Facebook Pages for Business Security Mishap

26 Oct

It was brought to my attention lately by another marketing professional that my Facebook business page was allowing users the option to change certain details. My first reactions was….WHAT?? That can’t be true.

After searching and playing around I found that yes, users were able to change some details like info, business hours and business location on my page.

How can this be possible?

Don't let customers change your information

Well when Facebook updated business pages to allow for a call-in from Google maps, they started a new feature that would allow any user to change your business location, address, phone number, hours and a short information blurb. Sounds crazy but I can kind of see the logic….almost.

Using the Google maps call-in lets you, the owner, show customers exactly where you are located. Say your business moved and for some reason you didn’t update to your new location. A customer sees this and decides to change it for you as a way of being helpful. That’s great but what about the rest of the time, right?

Well the short answer is, if you leave the call-in active on your business page then anyone can change your information. The solution if you aren’t keen on that idea….simply turn it off.

Unless you want the average Joe playing around with details about your business, it’s best to leave the Google map call-in off of your Facebook business page until they have this little mishap sorted.

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Should you make mobile deposit services a part of your marketing strategy?

17 Oct

With mobile banking in its prime, many financial institutions are finding themselves on the cusp of diving into yet another cutting edge technology. I’ll get right to it….

Mobile deposit services, also known as remote deposit capture, is a fast growing trend within the financial industry. With a majority of U.S. consumers using mobile browsers for banking, travel, shopping, news and sports, there is a great demand from users to have everything at their fingertips – literally. It is even estimated that by the year 2015, 500 million to 1 billion consumers will access financial services by mobile browser.

How does this effect you?

Life on the go

If you are a big decision maker within a financial institution, then it affects you in a very large way. Deciding to implement mobile deposit services into your marketing strategy just might put you ahead of your competitors and help you to gain new customers. Consumers today are always looking for the newest app or latest way they can take their life on the go. This is exactly what mobile deposit services can do.

Imagine you, a consumer, just picked up a check on your way out-of-town for a nice weekend vacation. Out of time and already running late, you scan your check via a mobile app, send it to your bank or credit union and BAM! you’re done. Money is on its way to being deposited into your account as you head off to your weekend getaway.

If that sounds fantastic to you, think of how that would sound to all of the potential customers you hope to gain.

How this relates to a mobile marketing strategy

Building a mobile marketing strategy is becoming important for almost every business out there who has a mobile ready website. After all, how do you plan to reach all of those millions of mobile users? Building mobile deposit services into your marketing strategy is highly important as you have to find the correct way to spread the word of how amazing your financial institution really is.

Will you be the first in your community to take hold of this cutting edge technology?

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Tips for building a mobile marketing strategy

13 Oct

Let’s save the fluff and get right to it. You want to know the best way to build a mobile marketing strategy…well here are a few of our favorite tips to consider when building your strategy.

mobile marketing strategy, mobile marketing

Simple is always better

1. Being present at the right moment: The point of your business or website going mobile is to be readily available for consumers right? The biggest factor to being present at the right moment is deciding when that moment actually is. Is it when they are driving, sitting in a waiting room, waiting for a taxi or their plane to arrive? Being there at that right time might mean that you have won a consumer over your competitor.

2. Keep it simple: Mobile browsers and mobile websites are nothing like the full versions you see on PC’s or Mac’s. They are made to be simple, efficient and quick. Mirroring this with your own marketing strategy can be the best way to go. Simplicity is always the key when thinking mobile. Example: I love IKEA and decided to download their app but little did I know this meant I would be downloading a very lengthy catalog of their products. I might as well have been downloading God. The catalog would be useful and all, if I had the time to actually sit and order all of my furniture through my phone. Not cool if I simply want to get in on new deals before they hit traditional marketing. To me that was a major fail.

3. Think outside the box: Ha! How many times have you heard that before when it comes to marketing? Too often I’m sure but it really does apply to this post. The best mobile marketing strategies out there are based on an extension of their traditional, every day marketing. Successful businesses offer something you won’t find on the TV or radio through their mobile marketing and keep it interesting enough to hopefully keep consumers coming back for more.

4. Say no to advertising: What? Yes I’m serious. Using a mobile website or app is not just about advertising all the time. It’s about engaging consumers while providing them with tools they need to take their life on the go. After all, some of us would truly be lost without our smart phones and favorite apps.

5. Apps aren’t everything: Although I’ve mentioned apps a few times in this post, please understand they aren’t everything. Mobile marketing should be used to accomplish another goal that may not be accomplished through other means of advertising. Whether that be gaining new shoppers or providing the most up-to-date news, there needs to be a focus behind the strategy.

So there you have it, our favorite tips for building a mobile marketing strategy. One thing that I strongly urge everyone to do is remember that all forms of marketing should inevitably intertwine with one another for support and consistency.

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5 Reasons we feel Google+ Business Profiles might be worth the wait

30 Sep

Recently I had a very long talk with my business partner about our clients following all of the buzz surrounding Google+ business profiles. We both feel that our clients shouldn’t follow the crowd just because something is new but we also don’t want to discourage the use of new products to gain future business.

Will you jump ship for Google+ business profiles?

Although the business profiles haven’t been released yet for public use, there are many details and reasons why people should either take advantage of this new feature or leave it behind. We are still on the fence and will probably stay that way until we can get our heads wrapped around the real time use of business profiles. Never the less, there are a few reasons why we feel the wait might be well worth it.

E-commerce: With Google Checkout, online merchants can sidestep the process of sending buyers to PayPal by implementing a payment service that is linked to their product database. Although this product has been out for awhile, we believe it will become an integral part of Google+ business profiles, allowing users to stay on the merchants profile, shop and pay for their items without have to jump from page to page.

Advertising: When using Facebook Ads, the uppity-up’s at Facebook strongly suggest businesses link to their own Facebook business pages for each Ad instead of linking off of Facebook. Doing so, they claim, will result in a lower conversion rate. Now this isn’t true for every business, at least not in our experience but we do know is that using Adwords may give you a higher conversion rate whether you are  linking to either your own website or your business profile if it is carried out correctly.

Simplicity: Facebook has recently gone through a list of changes, most of which are upsetting their most faithful users. Keeping it simple, like Google+, may be just what the average user is looking for. Over the past two weeks I have seen numerous comments of how making things too complicated really turns people off. In today’s social society, pushing people away for the sake of keeping up with or ahead of other networks is a mistake you don’t want to make.

Mobile: The Android market is soaring right now and Google has a vast understanding on what consumers crave with their smart phones. Our only question is, will they be able to integrate Google+ business profiles with their mobile apps in an effective way? We feel they will after seeing how well they have provided solutions for Android users. If they can achieve such a goal, then there will be very little reason for users to have to go outside of the business profiles to meet their needs, especially when it comes to mobile app shopping or search.

Offering It All: Just imagine a user going to your Google+ business profile, seeing what you said lately about your business or new products, browse through offers and an online catalog then make a purchase all on one page – now that would make life a little easier for everyone. I guess the biggest question is, will they truly be able to offer everything Facebook currently offers and so much more?

Integrating any online platform like Facebook or Google+ into your current traditional advertising or search engine marketing strategy can be tricky. There are a lot of options to consider, especially when it comes to focusing on the right demographic and understanding where your customers truly are but with the help of your local marketing agency or your favorite marketing consultant, you can be successful when using social media platforms.

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Goldilocks and the Target Audiences

26 Sep

Once upon a time, Goldilocks owned a small business selling porridge. She knew that most of her current customers were ages 25-30, so that’s where she focused her marketing. Unfortunately, that target was too small – and she wasn’t able to gain any new customers. So she widened her target, and marketed to everyone, ages 1-100. But that target was too big, and her advertising didn’t resonate with any group in particular. Finally, with a little help from her favorite local marketing company, she found a happy medium and focused on marketing to ages 35-45, and that target turned out to be just right to grow her business into the most successful porridge business in the land.

The End?

Most small business owners understand the demographics of their current customers. You know who your most loyal customers are, you know who visits your shop weekly, and you know how to keep those people coming back for more. But you can’t necessarily keep your business growing if you only focus on one narrow demographic. It’s possible that your target group is limited, and you’ll need to branch out to new groups to keep moving your business forward.

The key is to branch out slowly. Identify the next logical group, and start tailoring a marketing campaign for that demographic. For example, Goldilocks realized that she needed to focus on a slightly older crowd, to cultivate loyal porridge lovers that would keep coming back well into their 60s and beyond. So she met with a marketing company, discovered the best mediums to market to the 35+ crowd, and tested a few messages to find what would resonate with this group. By starting small, she could work on growing her business without alienating her loyal customer base.

This may require running multiple campaigns, with messages targeted at your different target audiences. (Refresher note: a campaign is a planned series of marketing activities, related to one central theme. This may include TV ads, radio ads, print, billboards, Twitter posts, Facebook ads, SEO related to specific keywords, etc.) Larger brands do this all the time; for example, Geico uses the long-running Gecko as a spokesperson that speaks truth and reason, ideal for marketing to an older demographic. At the same time, they use the famous cavemen for ironic, humorous ads that may appeal to a younger target.

You probably don’t have the marketing budget of Geico, but the idea still applies. If you’re feeling stuck in a rut, or need to find a new way to grow your business, consider expanding your target demographic (manageably of course – ‘all ages’ is not a target demographic) with a tailored campaign. Blush Marketing can help you determine the best target to expand with, and find the messages and mediums that will help your business live happily ever after.

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The Internet – then and now

16 Aug

On August 6th 2011, we celebrated twenty years of the Internet as we know it. Of course, it’s not really as we know it. The original website was truly utilitarian by modern standards – a simple page of black text on a white background and a few links taking you to similar pages. A handful of pages existed back then; and were originally intended to share information between universities – lab results, test data and research. The original World Wide Web still exists today, but back then this crucial event in the worlds recent history was not really regarded as anything significant.

Info.cern.ch was the address of the worlds first-ever website and Tim Berners-Lee is widely regarded as the inventor of the Internet as we know it today. The significance of the website itself was minimal at the time – only Tim and his team had browsers capable of displaying the pages. Development of the Internet continued until 1993 when proliferation of the Internet truly started. It was that year that the Mosaic browser was released and the World Wide Web started to achieve momentum.

The following year saw the introduction of the World Wide Web Consortium or W3C as it is often referred. This organization, founded at MIT was setup to develop web standards, browser compatibility, and to ensure that websites would all work in a similar fashion. While its influence in the development of websites across the world is debatable, W3C has achieved widespread support among professionals in the web community to help maintain standards for all and support inclusion; functionality for the disabled.

Up until the release of the Mosaic browser most of the general public were unaware that the Internet even existed. At this stage the terms Internet and World Wide Web weren’t considered as synonymous as they are today. Google, Yahoo, Bing were all in the distant future and Google had not yet become a verb.

In todays world, Google and its trailing competitors are the Internet – no longer are there just a handful of websites out there – businesses are competing for revenue on line as they once did in the mall. Old business models have come and gone. Reaching for the phone book is a distant memory; younger demographics don’t even possess a phone book any more – I use mine occasionally to stand on to reach something up high, but as for its original purpose? I turn to the Internet – its fast, convenient and I can read reviews on companies before I pick up the phone to call.

So what has the development of a world class search engine done to help businesses grow and be found? What it means for todays business is an investment in marketing that, to many, is not as clear cut as it once was. In the past, advertising and marketing to many, meant, phone book, local newspaper and radio and/or TV advertising. There was a perception that the results of this marketing were tangible – easy to read. Of course, in many cases they were; the phone rang, the tills dinged and money came through the doors.

These days there are still hard core businesses that have shied away and failed to embrace the web. They might have websites; but don’t feel that they bring in any significant business. The truth is the results of web marketing is more tangible than ever and certainly much more accessible than the analytics of Arbitron, Nielsen and similar ratings companies when applied to traditional media; radio, TV and print.

The intelligent client of 2011, one willing and able to embrace change has a whole plethora of tools at their fingertips to enable them to make smart marketing decisions, ones which, with the right marketing firm can contribute significantly to the bottom line.

One thing is clear – in the last twenty years, the Internet has made an impact. It has ascended from the primitive depths of basic data sharing into a flourishing, constantly evolving organism, adapting and expanding. I know I am on board. Are you?

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Bold SEO Statements by the Ill-Equipped

25 Jul

Before I go into my story I must apologize for the complete lack of blogging presence this past month. We have been terribly busy with new clients, creative meetings and well enjoying some nice summer sun. We are now back on track – so let the blogging continue!

While in a client meeting this past week, one of the marketing professionals in the room stated “You can get to the top of page one in Google with just the reviews you have!! That’s what SEO is all about!” For you fellow online marketers out there…sit back and take a breath because I too was thrown aback by this statement.

seo services, blush marketing rapid city, marketing in rapid city
Keep yourself educated….

Why this is incorrect…

If you are new to the concept of search engine optimization (SEO) there are multiple reasons why this statement is highly incorrect. Here is a breakdown:

  • It’s not just about reviews: Yes reviews can play a large part in how Google sees you as a relevant source on the web but this is never the sole factor behind SEO
  • Link building holds higher importance: When it comes to Google seeing your website as an authority, the number of QUALITY links you have out there will far outweigh the number of positive and negative reviews users have posted about your business
  • SEO is a process: To gain lasting results with SEO, many business owners must realize that it is a process. Let me say this slowly – it is not simply a pick and choose theory for it takes a lot of time, effort and creative thinking to gain a presence among the search engines

Now don’t get me wrong, as I said before Google does take into consideration the quality reviews your business holds on the web but to state that is the only way you get to #1 is frankly the most incorrect statement I have ever heard about SEO.

My advice to you? If you are in the marketing industry or are entertaining the idea of hiring online marketing professionals, take the time to truly research and understand this ever changing form of marketing. Nothing about online marketing is quick and it surely won’t stay the same. Education and persistence is really the key to success when it comes to SEO!

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5 reasons why your business shouldn’t use social media

24 Jun

Yes we know that this isn’t a headline you would expect to see from a marketing company but none the less, we feel this topic deserves some attention. While we are normally ecstatic when a client wants to sit down and discuss adding social mediato their current marketing efforts with us, there are many precautions we throw out to make sure they are well aware of how difficult and time-consuming this can be.

social media marketing, marketing company rapid city, rapid city marketing, blush marketing rapid city

It's not just for increasing sales.....

Dedicated Staff: One of the first concepts I like to point out to clients about social media is having dedicated staff members within their own business that can successfully follow through with social media tactics. Throwing a Twitter or Facebook account at just anyone won’t do. They have to know the goals for each outlet and understand the dedication it takes to run them.

Investment of time and money: Successfully maintaining social media accounts can take up a lot of time. The reason being is you cannot simply post one or two things on Twitter or Facebook a week. There has to be a method behind each post and they need to be frequent enough to show that you are an active user. Also be prepared to invest some money into your business – there really is no value in doing it wrong, especially when it comes to traditional and social media marketing. Investing online is not just a viable means of marketing, its essential these days.

Unclear Brand: Consistency is key when you are building a brand for your business. The same notion applies to social media. If you do not have a clear brand to uphold through regular marketing then how do you plan to get a consistent message across to Twitter and Facebook followers.

Lack of Online Presence: This is a big one! If you do not have a good presence online within the search engines and you do not have a constant stream of fresh content through blogs, articles or press releases, then it is difficult to maintain a social media campaign. Having relevant information about your business and industry that is written from within is the best way to produce high quality posts both on Facebook and Twitter.

Education: If no one in your company knows how to use or has not heard of Twitter or Facebook then it may be difficult to start a fresh campaign. While there are numerous materials out there on how to use social media, there should be a pre-existing understanding or curiosity from one or members from within the business before this marketing outlet is considered.

Using social media to gain customers, increase sales and build a network within your industry have been proven to work for many small to corporate size business. You will not, however, see results without dedication, time, brand consistency and proper education.

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How to Create and Maintain a Effective Facebook Fan Page

15 Jun

Facebook fan pages are increasing in popularity among business owners. With many users responding positively to fan pages, businesses are integrating social media platforms into their traditional efforts, with the hope of reaching multiple demographics.

If your business has decided to venture into the world of social media, there are few things to consider when creating a successful Facebook fan page.

  • Creative content
  • Two-way communication
  • Active discussion boards
  • Videos & Images
  • Fun & casual tone

Creative content

facebook, marketing, social media marketing, rapid city marketing

Think of all the potential.....

Content found on a Facebook fan page should be fresh, up-to-date and appealing to the demographic you are

trying to reach. Keeping content current shows users your loyalty to them. If a user visits your page and sees that content hasn’t been updated for weeks, they probably won’t come back.

Two-way communication

Anyone can set up a fan page and leave it to grow on its own. The successful pages are those that have a constant stream of communication between users and the creator. If a user posts something negative about your business, respond to it immediately, addressing their issue and offering to speak with them offline to resolve it. It may be tempting to delete the negative post, but responding in a timely manner shows other users that you care about their concerns and are willing to solve their issues.

Active discussion boards

Give users something to talk about. Sometimes, it can be beneficial to sit back and let the users start discussions on their own with you, the creator, commenting when needed.

Videos & Images

Using current videos and images allows users a chance to see what your business is all about. From photos users upload themselves while participating in a contest, to videos that are sure to spark a discussion, there are multiple opportunities to engage users.

Fun & casual tone

Remember to keep it fun while remaining true to your business ethics. The more creative you are with updates and content, the more users will participate.

The fan pages that do it right, like Coca-Cola and Pringles, are the ones that are constantly coming up with new and entertaining ways to engage their fans.

Remember, like any other marketing tool, there needs to be a clear objective, and target demographic you wish to reach with your facebook fan page. Also, effective social media strategies do not work correctly unless there are other avenues in which you can tie your marketing plan together.

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